Frequently Asked Questions
Everything you need to know about your Robin's Jean experience.
How do I ensure I am buying authentic Robin's Jean products?
To guarantee authenticity, always purchase directly from our official website or authorized retailers. Every pair of authentic Robin's Jean denim features our signature gold wings and high-quality craftsmanship made in the USA.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return.
Do you offer international shipping?
Yes, we ship our premium collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my embellished denim?
To preserve the quality of the crystals, studs, and embroidery, we recommend hand washing your jeans inside out in cold water and hanging them to dry. Avoid dry cleaning or machine drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna for eligible orders.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.